In summary
- The Norwegian Directorate of Health is responsible for the survey
- Participation is voluntary
- Your data will be used solely to improve services
- Data is not used to assess you or influence the treatment you receive
- Your answers are not shared with the clinic
- Data is processed securely and confidentially
Read more about data protection and your rights below.
Would you like to read more about the survey?
Who is responsible for the survey?
The Norwegian Directorate of Health is the data controller for personal data.
The Norwegian Directorate of Health may use external data processors to conduct the survey, for example, to send out invitations, collect responses and perform analyses.
Data processors will process data solely on behalf of the Norwegian Directorate of Health and in accordance with instructions. Access is limited to people who need it, to conduct the survey. The survey data is processed using secure solutions.
What is the purpose of the survey?
The purpose of the survey is to gather information about patients’ experiences of inpatient mental health care. This information will be used for development, administration and statutory reporting.
What is the survey about?
The survey consists of a questionnaire about your experiences from your stay. The questions cover topics such as:
- contact with clinicians and staff
- safety and the clinical environment
- participation and information
- benefits of treatment
You can also provide further information in free-text fields.
What data will be used?
Information provided by you
Your responses are recorded when you submit the survey. You can also enter your own comments.
While conducting the survey, the Norwegian Directorate of Health will receive your responses in an identifiable format for a short period of time. This is necessary in order to issue invitations, receive responses and administer the survey. This data will be linked to you through your Helsenorge login.
A copy of your responses will be saved in your inbox on Helsenorge so that you can see what you have submitted. This copy is available only to you. Data that could identify you will be erased as soon as it is no longer required. The results that are published are anonymous.
Background information from registries
To analyse results, certain background data may be retrieved from the Norwegian Patient Register and Statistics Norway. This may include:
- demographic data (such as age, country of birth and gender)
- data relating to your stay and course of treatment (for example duration of stay, where you received treatment, whether it was scheduled or emergency care and any previous admissions)
- data relating to your diagnosis and whether or not coercion or force were used (yes/no)
Background data will also be used for individuals who do not respond to the survey, so that it is possible to determine whether the responses provide a representative view of the patient group.
What will the data not be used for?
Data is not used:
- to assess you as an individual
- for medical records
- in connection with treatment decisions
Your answers are not shared with the clinic.
Voluntary participation
Participation in the survey is voluntary. You can choose not to participate or change your mind about responding at any time. This will not affect the health care you receive.
Opting out
You can opt out of your data being used for the survey. This applies both to your responses and data from health registries. You can also request erasure of your responses after submission if they can still be linked to you. To opt out or request erasure of submitted responses, you need to log in using eID via the link at the bottom of this website before 11 March 2027, before data is anonymised.
Your data will not be included in analytics if you choose to opt out.
What happens to the data after the survey?
The data is used to analyse and publish results from the survey. Data may also be used to quality-assure and further develop the user experience survey.
Data that could identify you directly will be erased as soon as it is no longer required to conduct the survey.
Data that could identify you indirectly will be stored for up to five years after the survey has been completed. The data is anonymised so that it can no longer be linked to you.
Anonymised data may be stored further for statistical purposes and documentation of the results.
Anonymised data may further be used for statistical analyses and development to improve health services and user experience surveys. In such cases, data cannot be linked to you as an individual.
Your rights
As long as data can be linked to you, you have the right to:
- access
- correction
- erasure
You may also lodge a complaint with the Norwegian Data Protection Authority if you believe that the processing of your personal data does not comply with regulations.
These rights remain effective for as long as data can be linked to you. Once data has been anonymised, data can no longer be linked to you.
Legal basis
Processing is carried out in accordance with the General Data Protection Regulation (GDPR) Article 6, no. 1 e and Article 9, no. 2 j, as well as Sections 8 and 9 of the Norwegian Data Protection Act.
Where is data processed?
Data is processed using secure solutions in Norway and data is not transferred to countries outside of the EU/EEA.
Contact
- Questions about the survey: brukerundersokelser@helsedir.no
- Questions about data protection: personvernombud@helsedir.no
Please mark your inquiry "PHV inpatient"
You can opt out or withdraw your responses here: